We are so sad to see you want to cancel your order. ZuGo Bike's cancellation policy depends on whether your order has shipped yet:. If your order hasn't shipped: You can cancel it by contacting ZuGo Bike's customer support team via email at info@zugo

We are so sad to see you want to cancel your order.&#xA0;ZuGo Bike&apos;s cancellation policy depends on whether your order has shipped yet:If your order hasn&apos;t shipped: You can cancel it by contacting ZuGo Bike&apos;s customer support team via email at <a data-fr-linked="true" href="mailto:info@zugo.bike">info@zugo.bike</a>.If your order has already shipped: You can still cancel, but ZuGo Bike will deduct a cancellation fee:<ul><li>10% administration fee for pre-orders and in-stock items.</li><li>$175 return shipping fee (withheld from your refund).</li><li>OR $50 drop-off fee if delivered directly to their Austin warehouse.</li><li>Up to a 20% additional administration fee may also apply (withheld from refund).</li></ul>Here are some key points from ZuGo Bike&apos;s return policy:<ul><li>You must request a return within 7 days of receiving your e-bike.</li><li>Open box bikes and used bikes are not eligible for return.</li><li>The bike must be unused, clean, and in original packaging.</li><li>You are responsible for ensuring the original box is sealed, professionally packed, and strapped before shipping back.</li><li>Customer pays return shipping ($175) or a $50 drop-off fee.</li></ul>For more details, refer to ZuGo Bike&apos;s return policy: link to Zugobike&apos;s shipping policy: <a data-fr-linked="true" href="https://www.zugobike.net/pages/shipping-policy">https://www.zugobike.net/pages/shipping-policy</a>.Important Note: Before returning any items, you must get written approval from ZuGo Bike. Sending a return without approval will result in no refund and you&apos;ll be responsible for return shipping costs or forfeit the item.

How do I cancel my order?

Oh no! Sorry to hear it didn't work out for you. Can we know why?To return your ZuGo Bike, follow these steps:. 1. Ensure you meet the return criteria:. 2. Get ZuGo Bike's approval: Contact ZuGo Bike's customer support team via email at info@zugo.bik

Oh no! Sorry to hear it didn&apos;t work out for you. Can we know why? To return your ZuGo Bike, follow these steps:1. Ensure you meet the return criteria:<ul style="list-style-type: circle;"><li>Return requested within 7 days of receiving the bike.</li><li>Bike is unused, clean, and in original packaging.</li><li>Open box bikes and used bikes are not eligible (with rare exceptions for manufacturer defects).</li></ul>2. Get ZuGo Bike&apos;s approval: Contact ZuGo Bike&apos;s customer support team via email at <a data-fr-linked="true" href="mailto:info@zugo.bike">info@zugo.bike</a> and request a return. Do not return the bike without prior approval.3. Package the bike securely:<ul style="list-style-type: circle;"><li>Use the original packaging.</li><li>Ensure the box is sealed, professionally packed, and strapped for return shipment.</li></ul>4. Return the bike (after ZuGo&apos;s approval):<ul style="list-style-type: circle;"><li>You are responsible for return shipping costs. ZuGo Bike offers a return shipping label for $175 (deducted from your refund).</li><li>Alternatively, you can choose to drop off the bike at their Austin warehouse for a $50 fee.</li></ul> Here are some additional points to consider:<ul><li>ZuGo Bike may charge a 20% administration fee on top of return shipping costs (withheld from your refund).</li><li>For accessory/replacement part orders, returns are only accepted within 30 days of receiving the items and a 20% administration fee may apply (customer pays both shipping ways).</li><li>Defective equipment is covered under ZuGo Bike&apos;s warranty.</li></ul>ZuGo Bike&apos;s return address:ZUGO BIKE c/o Return Order: #[OrderNumber] Seko 5501 Mid Cities Parkway Suite 500, Schertz, TX 78154Once you return the bike:<ul><li>Inform ZuGo Bike by email at <a data-fr-linked="true" href="mailto:info@zugo.bike">info@zugo.bike</a> with a tracking number (if available).</li><li>After ZuGo Bike inspects your return, they will issue an exchange, store credit, or refund (depending on your request).</li></ul>Refer to ZuGo Bike&apos;s return policy for more details: link to Zugobike&apos;s shipping policy: <a data-fr-linked="true" href="https://www.zugobike.net/pages/shipping-policy">https://www.zugobike.net/pages/shipping-policy</a>.

How do I make a return?

ZuGo Bike offers refunds or exchanges  depending on the situation and after they inspect your return. Here's a breakdown:. 1. For bikes within return criteria (unused, clean, original packaging) returned within 7 days: You can request an exchange, st

ZuGo Bike offers refunds or exchanges &#xA0;depending on the situation and after they inspect your return. Here&apos;s a breakdown:1. For bikes within return criteria (unused, clean, original packaging) returned within 7 days: You can request an exchange, store credit, or refund.2. Specific situations:<ul><li>Defective equipment: Covered under warranty (not considered a return).</li><li>Non-returnable items returned without authorization: Returned to customer (restocking fees may apply).</li></ul>Here&apos;s what ZuGo Bike doesn&apos;t accept for return:<ul><li>Open box bikes</li><li>Used bikes (except for rare manufacturer defect cases)</li><li>Batteries</li><li>Special orders</li><li>Sale items</li><li>Gift cards</li><li>Gifted orders</li></ul>Keep in mind:<ul><li>A &#xA0;20% administration fee &#xA0;may be withheld from your refund on top of return shipping costs.</li><li>Customer pays return shipping ($175 fee for return label or $50 drop-off fee).</li></ul>For a definitive answer on your specific situation, it&apos;s best to contact ZuGo Bike&apos;s customer support team &#xA0;by emailing <a data-fr-linked="true" href="mailto:info@zugo.bike">info@zugo.bike</a>&#xA0; and explain your situation.

Cancellation/Return

How do I cancel my order?

How do I make a return?

Do you offer refunds or exchanges?